Privacy Policy

Effective date: July 14, 2026

Information we collect

We collect information you provide directly when requesting consultations or services. This includes your name, email address, property details, and energy usage information.

When you visit our website, we automatically collect technical information such as your IP address, browser type, pages visited, and time spent on the site. This data helps us understand how visitors interact with our content.

How we use your information

Personal information is used to:

• Respond to inquiries and service requests
• Prepare solar system proposals and assessments
• Communicate about installation schedules and project updates
• Provide customer support and maintenance services
• Improve our website and service offerings

Information sharing

We do not sell or rent personal information to third parties. Information may be shared with:

• Licensed contractors performing installation work under our supervision
• Utility companies for grid connection approvals
• Equipment manufacturers for warranty registration
• Legal authorities when required by law

All third parties with access to your information are contractually bound to maintain confidentiality and use data only for specified purposes.

Data storage and security

Personal information is stored on secure servers within Australia. We implement technical and organizational measures to protect data from unauthorized access, alteration, or destruction.

However, no transmission method over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Your rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal retention requirements
• Opt out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner

Cookies and tracking

We use cookies to remember your preferences and analyze site traffic. You can disable cookies through your browser settings, though some website features may not function properly without them. See our Cookies Policy for detailed information.

Data retention

Inquiry information is retained for two years unless you become a customer. Customer information is retained for seven years following project completion to maintain warranty records and service history.

Children's privacy

Our services are not directed to individuals under 18. We do not knowingly collect information from children. If we discover we have collected such information, we will delete it immediately.

Changes to this policy

We may update this privacy policy to reflect changes in our practices or legal requirements. Significant changes will be communicated via email to active customers. The effective date at the top of this page indicates the most recent revision.

Contact regarding privacy

Questions about this privacy policy or our data practices should be directed to [email protected]. We respond to privacy inquiries within five business days.

Postal address:
alpine-iris
247 Collins Street
Melbourne VIC 3000
Australia